Privacy policy

Last updated: September 6, 2026

Chamuan Online Store operates this website and provides all related information, content, features, tools, products, and services to offer customers a curated shopping experience (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect information that identifies or can reasonably be linked to you. This may include:

  • Contact details such as name, billing address, shipping address, phone number, and email address.

  • Financial information such as payment card details and transaction information.

  • Account information such as username, password, and preferences.

  • Transaction information including items viewed, added to cart, purchased, returned, or exchanged.

  • Communications you send to us.

  • Device and usage information such as IP address, browser details, and interaction data.

Sources of Personal Information

We may collect personal information:

  • Directly from you when you interact with the Services.

  • Automatically through cookies and similar technologies.

  • From service providers who support our operations.

  • From partners or other third parties.

How We Use Personal Information

We may use your personal information to:

  • Provide, tailor, and improve the Services.

  • Process payments, fulfill orders, and manage your account.

  • Send notifications related to your account or purchases.

  • Support returns, exchanges, and customer reviews.

  • Provide marketing and promotional communications.

  • Protect against fraud and maintain security.

  • Comply with legal obligations.

Disclosure of Personal Information

We may disclose personal information:

  • To vendors and service providers who support our operations (e.g., payment processing, shipping, IT services).

  • To business and marketing partners.

  • When you request or consent to sharing information.

  • Within our corporate group.

  • As required by law or in connection with business transactions.

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. You should review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

We use reasonable security measures but cannot guarantee perfect security. We retain personal information as needed to provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing your personal information.

  • Requesting deletion or correction.

  • Receiving a copy of your personal information.

  • Opting out of targeted advertising.

  • Managing communication preferences.

We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we process your personal information, you may contact us through the Contact Page on our website. Submit the form with your details, and we will respond within 24 to 48 hours.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised "Last updated" date.

Contact

For questions about this Privacy Policy or your personal information, please visit our Contact Page and submit the form. We will respond within 24 to 48 hours.